Paymentcloud Review for 2024

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In the evolving landscape of online businesses, finding a reliable and secure merchant account provider is essential for smooth payment processing. PaymentCloud has emerged as a leading player in the payment processing industry, due to its high approval rate of 98% and its tailored services for high-risk merchant accounts. 

In this review, we will delve into the various aspects of its services and assess whether it stands as the best merchant provider for the year. From pricing and contract terms to customer service and alternatives, we will explore everything you need to know to make an informed decision.

Paymentcloud
PaymentCloud
9.4/10Our Score
  • No account setup fees
  • No monthly minimum
  • Good customer support
  • Hundreds of eCommerce integrations
  • Free application guidance for new accounts
  • No PCI compliance fee
  • Contactless payment service available
  • Cryptocurrency processing
  • Tiered pricing and interchange-plus pricing models to choose from
  • Pricing not available on their website.

PaymentCloud Overview

A trusted provider of merchant accounts specifically designed to meet the needs of medium- and high-risk vendors and industries. Whether you run a traditional business or operate in the e-commerce realm, you’ll find diverse solutions. 

 

 

Supported Business Types

  • Medium- and high-risk businesses

  • Professional services

  • Retail

  • B2B

  • CBD

Standout Features

  • A wide range of payment options

  • Cryptocurrencies processing

  • Great customer support

PaymentCloud 2024 Full Review

PaymentCloud has gained significant attention in the market for its innovative payment processing solutions. With a strong focus on meeting the specific requirements of various high-risk industries, it has positioned itself as a reliable partner for merchants seeking seamless payment solutions. 

PaymentCloud Products and Services

PC offers a wide range of products and services designed to cater to the diverse needs of merchants. Whether you operate an e-commerce store, a brick-and-mortar shop, or a mobile business, PaymentCloud has tailored solutions to streamline your payment processing. Some of their unique products and services include:

1. Merchant Accounts

By creating an online merchant account, businesses can effortlessly receive credit and debit card payments through their websites. PC offers top-notch merchant account services, ensuring secure payment processing, competitive prices, and outstanding customer support.

To create your account, you will need the following:

  • Government-issued photo identification

  • Signed merchant application

  • Voided check or bank letter

  • Three months of bank statements

  • Three months of processing statements

If your business is new, and you can’t provide any business account bank statements, you can submit three months’ worth of personal statements in place of company statements. They need to be the most recent three months.

When applying for a merchant account, it’s best to have a chargeback ratio under 3%. 

2. High-risk merchant accounts

Since they specialize in providing solutions for high-risk businesses. They cover a range of industries like:

  • CBD payment processing

  • Gaming 

  • Adult industry

  • Guns and ammunition

PaymentCloud understands the unique challenges these businesses face and offer secure payment processing options.

 

 

3. ACH processing

Automated Clearing House (ACH) processing enables businesses to accept electronic payments directly from customers’ bank accounts. PC facilitates ACH processing, allowing for faster, more convenient transactions. 

4. Credit card processing 

PC enables businesses to accept credit card payments from customers, providing a seamless checkout experience. They support major credit card networks and ensure secure transactions.

5. Mobile payment solutions

With the rise of mobile commerce, PC offers mobile payment solutions that allow businesses to accept payments through mobile devices, providing flexibility and convenience to both merchants and customers.

6. Virtual terminals 

PC provides virtual terminal solutions, allowing businesses to accept phone payments or mail orders. Virtual terminals are available for accepting payments by manually entering card information. This feature is handy for businesses that operate in industries where physical card presence is not feasible.

7. POS systems integration 

PC integrates with popular point-of-sale (POS) systems lke:

  • Clover

  • Square

  • Vend

  • Lightspeed

  • Revel

  • Shopify

  • QuickBooks Point of Sale

  • TouchBistro

This enables businesses to streamline their payment processing operations and manage transactions efficiently.

8. Online payment gateways

For e-commerce businesses, PC offers secure and reliable online payment gateways that facilitate seamless online transactions. It seamlessly integrates with leading e-commerce platforms such as:

  • BigCommerce

  • Shopify

  • WooCommerce

  • WordPress

  • Shift4Shop

This lets businesses accept payments online and provides options for adding shopping carts, buy buttons, or customized payment pages.

9. Recurring billing options

Businesses offering subscription-based services can greatly benefit from recurring billing options. This feature automates the billing process, saving time and effort for merchants.

 

10. Cryptocurrency processing

For businesses venturing into cryptocurrency payments, PC offers support for Bitcoin transactions, including setting up a Bitcoin merchant account.

In 2022, they partnered up with RocketFuel to offer “Pay With Crypto” to its merchants.

PC understands the importance of protecting businesses from fraudulent activities and chargebacks. They provide robust fraud prevention tools and chargeback management solutions to minimize risks and protect merchants’ interests.

 

CBD Merchant Accounts

As a part of High-risk merchant accounts, PaymentCloud strives to support CBD merchants across all business models. You can find the perfect payment solution to support your business’s specific needs within its wide range of payment processing offerings.

 

 

Online – For eCommerce CBD merchants, their state-of-the-art payment gateways equip you with everything you need to accept online payments securely.

Retail – CBD businesses operating from storefronts can benefit from their retail payment solutions, which include a range of user-friendly stationary and mobile card readers. 

Over the phone – Their secure virtual terminal allows CBD merchants to accept payment details over the phone and via email. The user-friendly interface makes it easy to process card-not-present payments.

CBD Credit Card Processing Rates & Fees

The credit card processing rate for your CBD business depends on various factors, like your business’s risk level and whether you sell products online or in person. After evaluating these factors, your account manager will determine the specific rate for you. 

Generally, CBD payment processing rates fall within the range of 2.95% to 5%. It’s important to note that this range does not encompass additional fees associated with credit card processing, such as monthly fees and merchant account fees.

How to Get a CBD Merchant Account?

To get started, you need to complete their contact form and one of the account managers will get in touch with you. Once they review your business’s details, they will offer expert advice on the payment solutions that best suit your specific operations. After approval, you should be able to start processing payments as early as the following day.

The typical documentation required for a CBD merchant account includes:

  • Government-issued photo identification

  • A signed merchant application 

  • A voided check or bank letter 

  • Three months of bank statements

  • Three months of processing statements

  • An up-to-date certificate of analysis (COA) for CBD products

  • A comprehensive list of suppliers for CBD products

PaymentCloud Advertising Transparency

One area where it could improve is its advertising transparency. 

While its website lacks publicly disclosed pricing, it is important to note that this is common for high-risk processors. You can submit a free online application and review it with a specialist to obtain pricing details.

Despite this limitation, PC offers customized pricing plans and can adjust the model based on client preferences, allowing businesses to negotiate rates and explore affordable processing options.

PaymentCloud Contract Length and Early Termination Fee

Flexibility is important when entering into a contract with a merchant account provider. PC offers month-to-month contracts for low-risk merchants, allowing you to have more control over your partnership. This can be particularly advantageous for businesses with evolving needs or prefer to test the waters before committing to a long-term contract. 

A minimum two-year contract is usually required for businesses classified as high-risk, which involve significant underwriting risk and due diligence. 

Early termination fees are often waived, but a rolling reserve requirement of approximately 10% can be imposed on a case-by-case.

PaymentCloud Customer Service

Prompt and reliable customer service is essential for merchants, particularly when dealing with payment-related issues. PC prides itself on delivering exceptional customer support. The hands-on support team will assist you throughout the application process, setup, migration, and ongoing payment system operation. 

Whether you need technical assistance, have questions about your account, or require guidance on optimizing your payment processing, they are here for you.

This personalized approach ensures that you receive the necessary assistance to maximize the benefits of their services.

PaymentCloud Pricing

Pricing is a significant consideration when choosing a merchant account provider. While the exact pricing details may vary based on your business requirements, PC offers competitive rates tailored to your specific needs. They provide customized pricing plans to ensure that you pay only for the services you require, without any unnecessary fees or hidden charges.

As mentioned earlier, PaymentCloud’s pricing information is not readily available online. However, you can quickly obtain pricing quotes from sales agents. 

Contact PaymentCloud for a FREE quote today! 

While low-risk retail and e-commerce businesses may pay as low as $10 per month, high-risk merchants can expect an average monthly fee ranging from $25 to $45.

Here are some fees to consider.

Monthly Software Fees

  • Monthly fee: $10–$45

  • Payment gateway fee: $15/month (average)

  • Virtual terminal: $15-$45/month

Setup and Installation Fees

  • No application fees, setup fees, or annual fees

Payment Processing Fees

  • Low-risk transaction fee: 2%–3.1%

  • Medium-risk transaction fee: 2.3%–3.4%

  • High-risk transaction fee: 2.7%–4.3%

  • Rates are adjustable depending on negotiations

 

*This pricing is based on average mid-risk and high-risk merchant services.

While PC offers a comprehensive set of features, certain advanced functionalities may come with additional costs. It’s important to assess your specific needs and evaluate if these features are essential for your business.

PaymentCloud Customer Reviews

Most users thoroughly enjoy the platform, with numerous reviews praising its exceptional customer support and user-friendly interface. While some users have mentioned that the application processing time can be lengthy, it is important to note that this is common in high-risk businesses and is often expected.

On Capterra, around 20 users have rated PaymentCloud with an impressive overall average of 4.6 out of 5 stars. The majority of these reviews specifically commend the platform’s outstanding customer service experience.

Reviews on Trustpilot give a notable 4.5-star rating from over 400 users. As with the feedback on Capterra, users have expressed great satisfaction with the customer service provided. 

It is worth mentioning that some users have raised concerns about rate transparency and the time it takes for the application to be processed.

 

PaymentCloud Pros

PC offers multiple advantages that make it a compelling choice for merchants:

  • Same-day setup upon approval 

  • Wide range of payment solutions for different business types 

  • Customized high-risk payment gateway 

  • An extensive list of approved high-risk industries 

  • Cryptocurrency processing

  • No PCI Compliance fees 

  • Robust fraud and chargeback prevention tools

PaymentCloud Cons

  • Lack of publicly disclosed pricing

  • The lengthy and comprehensive application process 

  • Limited international payment options

  • Some advanced features may require additional fees

PaymentCloud Alternatives

While PC offers impressive services, it’s always beneficial to explore alternative merchant account providers to make an informed decision. Here are a few notable alternatives to consider:

1. eMerchant Broker – Provides a wide range of payment processing solutions tailored to different industries, including high-risk businesses. They offer competitive rates, excellent customer service, and advanced security features.

You can read our full eMerchant broker review here

2. National Processing – Known for its transparent pricing, flexible contract terms, and comprehensive suite of payment solutions. They cater to various industries and provide personalized support to merchants.

 

Is PaymentCloud the Best Payment Processing Solution For You?

Determining whether PaymentCloud is the best payment processing solution for your business depends on various factors. Consider factors such as transaction volumes, international payment options, and the specific needs of your industry. 

As a leading merchant services provider in the CBD industry, they have successfully obtained numerous merchant accounts for CBD entrepreneurs. When partnering with PaymentCloud, you also gain access to their extensive network of payment solution providers, which has been cultivated over several years in the industry.

Paymentcloud’s pricing structure is tailored to businesses with varying transaction volumes. If you operate a low-risk e-commerce business or require an all-inclusive payment processing solution, alternative providers may be better suited to your needs.